Legal

Privacy Policy

Last updated: 25 April 2026  ·  Rawaj Pret, Lahore, Pakistan

Rawaj Pret ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your data when you visit rawajpret.store or make a purchase from us.

By using our website, you consent to the data practices described in this policy.

1. Information We Collect

Information you provide directly

• Account information — name, email address and password when you register
• Order information — name, delivery address, phone number and email when you place an order
• Payment information — for Cash on Delivery we store no card data; for digital payments, transactions are processed by our payment partner (Safepay / EasyPaisa / JazzCash) who maintain their own privacy policies
• Communications — messages you send us via email or contact forms

Information collected automatically

• Usage data — pages visited, products viewed, time on site, browser type, device type and IP address
• Cookies and local storage — we use cookies and browser local storage to maintain your shopping cart and preferences (see our Cookie Policy)
• Firebase Analytics — we use Google Firebase to understand how users interact with our site; this data is anonymised and aggregated

2. How We Use Your Information

• Process and fulfil your orders, including sending order confirmations and shipping updates
• Create and manage your account
• Send you promotional emails and new arrival alerts — only with your consent, and you may unsubscribe at any time
• Improve our website, product range and customer experience
• Detect and prevent fraud or security incidents
• Comply with applicable laws and regulations of Pakistan

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract — processing is necessary to fulfil your order
• Legitimate interests — to improve our services and prevent fraud
• Consent — for marketing communications; you may withdraw consent at any time
• Legal obligation — where required by Pakistani law

4. Sharing Your Information

We do not sell, rent or trade your personal information. We may share your data with:

• Delivery partners — couriers and logistics companies to fulfil your order (name, address, phone only)
• Payment processors — Safepay, EasyPaisa or JazzCash as applicable for payment processing
• Service providers — Firebase (Google) for hosting and authentication, EmailJS for transactional emails — all under data processing agreements
• Legal authorities — when required to do so by law or a court order

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Order records — 7 years for tax and accounting purposes
• Account data — until you delete your account or request deletion
• Marketing preferences — until you unsubscribe

6. Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing of your data for marketing purposes
• Request restriction of processing in certain circumstances
• Data portability — receive your data in a machine-readable format

To exercise any of these rights, contact us at privacy@rawajpret.store.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include HTTPS encryption, Firebase Security Rules, and restricted access to personal data within our team.

No method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

8. Cookies

We use cookies and similar technologies. For full details, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. The "Last updated" date at the top of this page reflects the most recent revision.